Information
Frequently Asked Questions
Everything you need to know about working with us — from ordering to delivery.
Our standard MOQ is 20 pieces per design, but we accept smaller orders for sample or trial. For hospitality and commercial projects, we offer flexible MOQ terms based on total order value. Contact our sales team to discuss your specific requirements.
Yes, we offer full OEM/ODM services. You can provide your own technical drawings, reference images, or modify any of our existing designs. Custom dimensions, materials, finishes, and upholstery options are available. A dedicated project manager will guide you through the customization process.
We accept T/T (30% deposit, 70% balance before shipment) and L/C at sight for bulk orders. For samples and small quantities, PayPal and wire transfer with 100% advance payment are available. All prices are quoted in USD or EUR.
Typical production lead time is 30–45 days after deposit confirmation, depending on order quantity and customization complexity. Rush orders may be available for an additional fee. Our team will provide a detailed production timeline with your order confirmation.
Yes, all products come with a 2-year manufacturer's warranty covering defects in materials and workmanship under normal use. For commercial and hospitality projects, extended warranties of up to 5 years are available. Consumable parts (e.g., fabric, leather) are excluded from the standard warranty.
We ship worldwide via sea freight (FCL or LCL) and air freight for urgent orders. All furniture is professionally packed in reinforced cartons or custom crates with foam protection. DAP and DDP shipping terms are available for EU and UK clients. We handle all export documentation including commercial invoice, packing list, and certificate of origin.